CMAS Practice Test

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Question 1
In a medical office, postage scales are used to:
A
secure and stamp envelopes and packages
B
dictate and transcribe information
C
dispose of confidential papers
D
weigh envelops and packages for correct postage
E
make copies of documents
Question 1 Explanation: 
In a medical office, postage scales are used to weigh envelopes and packages for correct postage.
Question 2
Medical offices often keep lists of local organizations for patients who require community services. These local organization include:
A
alcoholism/addiction support
B
local health departments
C
all of the given answers are correct
D
immunization clinics
E
legal aid
Question 2 Explanation: 
Medical offices often keep lists of local organizations for patients who require community services. These local organization can include: alcoholism/addiction support, legal aid, local health departments, and immunization clinics.
Question 3
Software applications that allow you to produce illustrations and photos for input onto medical documents:
A
Database software
B
Graphics software
C
Communication software
D
Word processing software
E
Presentation software
Question 3 Explanation: 
Graphics software enables information to be produced via illustrations/photos, making it the perfect tool to input an illustration into a medical report.
Question 4
Procedure and policy manuals for employees at an office or clinic should include which of the following information?
A
job descriptions
B
dress code
C
all of the given information must be included
D
facilities mission statement
E
payroll and benefits
Question 4 Explanation: 
Procedure and policy manuals for employees at an office or clinic should include the following information: facilities mission statement, dress code description, job descriptions, payroll and benefits information, information regarding disciplinary actions, orientation information, as well as information regarding holidays, leaves of absence, vacation days, and sick days.
Question 5
When a physician records the information to be typed, it is called:
A
Transcription
B
Dictation
C
Translation
D
Scheduling
E
Preparation
Question 5 Explanation: 
A dictation is when a physician records the information to be typed out by the medical assistant.
Question 6
The computer keyboard, scanner, and disk drives are considered:
A
output devices
B
input devices
C
None of the given answers are correct
D
utilities
E
software
Question 6 Explanation: 
Input devices allow for information to be added into the computer. Input devices include the computer keyboard, scanner, and disk drive.
Question 7
Incident reports in a medical office or clinic should be filed:
A
at the discretion of the office manager
B
whenever the authorities request that a report be filed
C
only when the patient request for a report to be filed
D
only when the staff member requests for a report to be filed
E
whenever anything that can be considered liable occurs
Question 7 Explanation: 
Incident reports in a medical office or clinic should be filed whenever anything that can be considered liable occurs.
Question 8
Which of the following is always appropriate when communicating with a blind patient?
A
Notify the patient when entering and leaving the exam room
B
Pet the seeing-dog
C
reach out and touch the patient to let them known where you are
D
provide complex teaching material in Braille
E
Walk up to the patient to assist in any way
Question 8 Explanation: 
When communicating with a blind patient it is appropriate to notify the patient when you are entering and leaving the room. Not all blind individuals are capable of reading Braille, so it is not safe to assume that they will be able to use teaching material in Braille.
Question 9
1 kilobyte of information is equal to approximately how many bytes?
A
(1/10)
B
(1/1000)
C
10
D
100
E
1000
Question 9 Explanation: 
1 kilobyte of information is equal to approximately 1000 bytes of information.
Question 10
Appropriate actions for dealing with angry patients can include all of the following EXCEPT:
A
escorting the patient to a private area
B
listening to the patient's concerns
C
attempting to calm the patient
D
minimizing the patient's anger
E
remaining in control and speaking calmly
Question 10 Explanation: 
Appropriate actions for dealing with angry patients include: attempting to calm the patient, listening to the patient's concerns, escorting the patient from a public area to a private area, and remaining in control and speaking calmly.
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