CMAS Practice Test

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Question 1
Incident reports in a medical office or clinic should be filed:
A
whenever anything that can be considered liable occurs
B
only when the patient request for a report to be filed
C
at the discretion of the office manager
D
only when the staff member requests for a report to be filed
E
whenever the authorities request that a report be filed
Question 1 Explanation: 
Incident reports in a medical office or clinic should be filed whenever anything that can be considered liable occurs.
Question 2
Software applications that allow you to produce illustrations and photos for input onto medical documents:
A
Communication software
B
Word processing software
C
Graphics software
D
Database software
E
Presentation software
Question 2 Explanation: 
Graphics software enables information to be produced via illustrations/photos, making it the perfect tool to input an illustration into a medical report.
Question 3
The computer keyboard, scanner, and disk drives are considered:
A
software
B
input devices
C
utilities
D
None of the given answers are correct
E
output devices
Question 3 Explanation: 
Input devices allow for information to be added into the computer. Input devices include the computer keyboard, scanner, and disk drive.
Question 4
1 kilobyte of information is equal to approximately how many bytes?
A
10
B
100
C
(1/1000)
D
1000
E
(1/10)
Question 4 Explanation: 
1 kilobyte of information is equal to approximately 1000 bytes of information.
Question 5
Appropriate actions for dealing with angry patients can include all of the following EXCEPT:
A
remaining in control and speaking calmly
B
attempting to calm the patient
C
minimizing the patient's anger
D
listening to the patient's concerns
E
escorting the patient to a private area
Question 5 Explanation: 
Appropriate actions for dealing with angry patients include: attempting to calm the patient, listening to the patient's concerns, escorting the patient from a public area to a private area, and remaining in control and speaking calmly.
Question 6
Procedure and policy manuals for employees at an office or clinic should include which of the following information?
A
dress code
B
facilities mission statement
C
job descriptions
D
all of the given information must be included
E
payroll and benefits
Question 6 Explanation: 
Procedure and policy manuals for employees at an office or clinic should include the following information: facilities mission statement, dress code description, job descriptions, payroll and benefits information, information regarding disciplinary actions, orientation information, as well as information regarding holidays, leaves of absence, vacation days, and sick days.
Question 7
Medical offices often keep lists of local organizations for patients who require community services. These local organization include:
A
legal aid
B
all of the given answers are correct
C
immunization clinics
D
local health departments
E
alcoholism/addiction support
Question 7 Explanation: 
Medical offices often keep lists of local organizations for patients who require community services. These local organization can include: alcoholism/addiction support, legal aid, local health departments, and immunization clinics.
Question 8
When a physician records the information to be typed, it is called:
A
Transcription
B
Scheduling
C
Dictation
D
Translation
E
Preparation
Question 8 Explanation: 
A dictation is when a physician records the information to be typed out by the medical assistant.
Question 9
In a medical office, postage scales are used to:
A
dispose of confidential papers
B
secure and stamp envelopes and packages
C
dictate and transcribe information
D
make copies of documents
E
weigh envelops and packages for correct postage
Question 9 Explanation: 
In a medical office, postage scales are used to weigh envelopes and packages for correct postage.
Question 10
Which of the following is always appropriate when communicating with a blind patient?
A
Notify the patient when entering and leaving the exam room
B
Walk up to the patient to assist in any way
C
provide complex teaching material in Braille
D
Pet the seeing-dog
E
reach out and touch the patient to let them known where you are
Question 10 Explanation: 
When communicating with a blind patient it is appropriate to notify the patient when you are entering and leaving the room. Not all blind individuals are capable of reading Braille, so it is not safe to assume that they will be able to use teaching material in Braille.
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