CMAS Practice Test

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Question 1
Procedure and policy manuals for employees at an office or clinic should include which of the following information?
A
dress code
B
facilities mission statement
C
payroll and benefits
D
job descriptions
E
all of the given information must be included
Question 1 Explanation: 
Procedure and policy manuals for employees at an office or clinic should include the following information: facilities mission statement, dress code description, job descriptions, payroll and benefits information, information regarding disciplinary actions, orientation information, as well as information regarding holidays, leaves of absence, vacation days, and sick days.
Question 2
Medical offices often keep lists of local organizations for patients who require community services. These local organization include:
A
immunization clinics
B
alcoholism/addiction support
C
local health departments
D
legal aid
E
all of the given answers are correct
Question 2 Explanation: 
Medical offices often keep lists of local organizations for patients who require community services. These local organization can include: alcoholism/addiction support, legal aid, local health departments, and immunization clinics.
Question 3
Software applications that allow you to produce illustrations and photos for input onto medical documents:
A
Word processing software
B
Database software
C
Graphics software
D
Communication software
E
Presentation software
Question 3 Explanation: 
Graphics software enables information to be produced via illustrations/photos, making it the perfect tool to input an illustration into a medical report.
Question 4
Incident reports in a medical office or clinic should be filed:
A
whenever anything that can be considered liable occurs
B
only when the patient request for a report to be filed
C
only when the staff member requests for a report to be filed
D
at the discretion of the office manager
E
whenever the authorities request that a report be filed
Question 4 Explanation: 
Incident reports in a medical office or clinic should be filed whenever anything that can be considered liable occurs.
Question 5
In a medical office, postage scales are used to:
A
dispose of confidential papers
B
dictate and transcribe information
C
weigh envelops and packages for correct postage
D
secure and stamp envelopes and packages
E
make copies of documents
Question 5 Explanation: 
In a medical office, postage scales are used to weigh envelopes and packages for correct postage.
Question 6
The computer keyboard, scanner, and disk drives are considered:
A
output devices
B
None of the given answers are correct
C
input devices
D
utilities
E
software
Question 6 Explanation: 
Input devices allow for information to be added into the computer. Input devices include the computer keyboard, scanner, and disk drive.
Question 7
1 kilobyte of information is equal to approximately how many bytes?
A
1000
B
(1/1000)
C
10
D
100
E
(1/10)
Question 7 Explanation: 
1 kilobyte of information is equal to approximately 1000 bytes of information.
Question 8
Which of the following is always appropriate when communicating with a blind patient?
A
Notify the patient when entering and leaving the exam room
B
provide complex teaching material in Braille
C
Pet the seeing-dog
D
reach out and touch the patient to let them known where you are
E
Walk up to the patient to assist in any way
Question 8 Explanation: 
When communicating with a blind patient it is appropriate to notify the patient when you are entering and leaving the room. Not all blind individuals are capable of reading Braille, so it is not safe to assume that they will be able to use teaching material in Braille.
Question 9
When a physician records the information to be typed, it is called:
A
Dictation
B
Preparation
C
Translation
D
Transcription
E
Scheduling
Question 9 Explanation: 
A dictation is when a physician records the information to be typed out by the medical assistant.
Question 10
Appropriate actions for dealing with angry patients can include all of the following EXCEPT:
A
attempting to calm the patient
B
remaining in control and speaking calmly
C
listening to the patient's concerns
D
minimizing the patient's anger
E
escorting the patient to a private area
Question 10 Explanation: 
Appropriate actions for dealing with angry patients include: attempting to calm the patient, listening to the patient's concerns, escorting the patient from a public area to a private area, and remaining in control and speaking calmly.
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