CMAS Practice Test

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Question 1
Which of the following is always appropriate when communicating with a blind patient?
A
Walk up to the patient to assist in any way
B
Notify the patient when entering and leaving the exam room
C
provide complex teaching material in Braille
D
reach out and touch the patient to let them known where you are
E
Pet the seeing-dog
Question 1 Explanation: 
When communicating with a blind patient it is appropriate to notify the patient when you are entering and leaving the room. Not all blind individuals are capable of reading Braille, so it is not safe to assume that they will be able to use teaching material in Braille.
Question 2
The computer keyboard, scanner, and disk drives are considered:
A
input devices
B
utilities
C
software
D
output devices
E
None of the given answers are correct
Question 2 Explanation: 
Input devices allow for information to be added into the computer. Input devices include the computer keyboard, scanner, and disk drive.
Question 3
When a physician records the information to be typed, it is called:
A
Transcription
B
Translation
C
Preparation
D
Dictation
E
Scheduling
Question 3 Explanation: 
A dictation is when a physician records the information to be typed out by the medical assistant.
Question 4
Procedure and policy manuals for employees at an office or clinic should include which of the following information?
A
payroll and benefits
B
job descriptions
C
dress code
D
all of the given information must be included
E
facilities mission statement
Question 4 Explanation: 
Procedure and policy manuals for employees at an office or clinic should include the following information: facilities mission statement, dress code description, job descriptions, payroll and benefits information, information regarding disciplinary actions, orientation information, as well as information regarding holidays, leaves of absence, vacation days, and sick days.
Question 5
Medical offices often keep lists of local organizations for patients who require community services. These local organization include:
A
all of the given answers are correct
B
legal aid
C
immunization clinics
D
alcoholism/addiction support
E
local health departments
Question 5 Explanation: 
Medical offices often keep lists of local organizations for patients who require community services. These local organization can include: alcoholism/addiction support, legal aid, local health departments, and immunization clinics.
Question 6
Software applications that allow you to produce illustrations and photos for input onto medical documents:
A
Presentation software
B
Word processing software
C
Communication software
D
Graphics software
E
Database software
Question 6 Explanation: 
Graphics software enables information to be produced via illustrations/photos, making it the perfect tool to input an illustration into a medical report.
Question 7
In a medical office, postage scales are used to:
A
weigh envelops and packages for correct postage
B
dispose of confidential papers
C
dictate and transcribe information
D
secure and stamp envelopes and packages
E
make copies of documents
Question 7 Explanation: 
In a medical office, postage scales are used to weigh envelopes and packages for correct postage.
Question 8
Incident reports in a medical office or clinic should be filed:
A
whenever the authorities request that a report be filed
B
only when the staff member requests for a report to be filed
C
whenever anything that can be considered liable occurs
D
at the discretion of the office manager
E
only when the patient request for a report to be filed
Question 8 Explanation: 
Incident reports in a medical office or clinic should be filed whenever anything that can be considered liable occurs.
Question 9
1 kilobyte of information is equal to approximately how many bytes?
A
1000
B
(1/10)
C
10
D
(1/1000)
E
100
Question 9 Explanation: 
1 kilobyte of information is equal to approximately 1000 bytes of information.
Question 10
Appropriate actions for dealing with angry patients can include all of the following EXCEPT:
A
listening to the patient's concerns
B
remaining in control and speaking calmly
C
escorting the patient to a private area
D
attempting to calm the patient
E
minimizing the patient's anger
Question 10 Explanation: 
Appropriate actions for dealing with angry patients include: attempting to calm the patient, listening to the patient's concerns, escorting the patient from a public area to a private area, and remaining in control and speaking calmly.
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