CMAS Practice Test

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Question 1
Medical offices often keep lists of local organizations for patients who require community services. These local organization include:
A
immunization clinics
B
all of the given answers are correct
C
alcoholism/addiction support
D
legal aid
E
local health departments
Question 1 Explanation: 
Medical offices often keep lists of local organizations for patients who require community services. These local organization can include: alcoholism/addiction support, legal aid, local health departments, and immunization clinics.
Question 2
Appropriate actions for dealing with angry patients can include all of the following EXCEPT:
A
remaining in control and speaking calmly
B
minimizing the patient's anger
C
attempting to calm the patient
D
escorting the patient to a private area
E
listening to the patient's concerns
Question 2 Explanation: 
Appropriate actions for dealing with angry patients include: attempting to calm the patient, listening to the patient's concerns, escorting the patient from a public area to a private area, and remaining in control and speaking calmly.
Question 3
Which of the following is always appropriate when communicating with a blind patient?
A
provide complex teaching material in Braille
B
reach out and touch the patient to let them known where you are
C
Walk up to the patient to assist in any way
D
Notify the patient when entering and leaving the exam room
E
Pet the seeing-dog
Question 3 Explanation: 
When communicating with a blind patient it is appropriate to notify the patient when you are entering and leaving the room. Not all blind individuals are capable of reading Braille, so it is not safe to assume that they will be able to use teaching material in Braille.
Question 4
Incident reports in a medical office or clinic should be filed:
A
at the discretion of the office manager
B
only when the staff member requests for a report to be filed
C
whenever anything that can be considered liable occurs
D
only when the patient request for a report to be filed
E
whenever the authorities request that a report be filed
Question 4 Explanation: 
Incident reports in a medical office or clinic should be filed whenever anything that can be considered liable occurs.
Question 5
The computer keyboard, scanner, and disk drives are considered:
A
utilities
B
input devices
C
software
D
None of the given answers are correct
E
output devices
Question 5 Explanation: 
Input devices allow for information to be added into the computer. Input devices include the computer keyboard, scanner, and disk drive.
Question 6
When a physician records the information to be typed, it is called:
A
Translation
B
Preparation
C
Scheduling
D
Transcription
E
Dictation
Question 6 Explanation: 
A dictation is when a physician records the information to be typed out by the medical assistant.
Question 7
1 kilobyte of information is equal to approximately how many bytes?
A
10
B
(1/1000)
C
(1/10)
D
1000
E
100
Question 7 Explanation: 
1 kilobyte of information is equal to approximately 1000 bytes of information.
Question 8
Procedure and policy manuals for employees at an office or clinic should include which of the following information?
A
payroll and benefits
B
all of the given information must be included
C
facilities mission statement
D
job descriptions
E
dress code
Question 8 Explanation: 
Procedure and policy manuals for employees at an office or clinic should include the following information: facilities mission statement, dress code description, job descriptions, payroll and benefits information, information regarding disciplinary actions, orientation information, as well as information regarding holidays, leaves of absence, vacation days, and sick days.
Question 9
In a medical office, postage scales are used to:
A
weigh envelops and packages for correct postage
B
secure and stamp envelopes and packages
C
dispose of confidential papers
D
make copies of documents
E
dictate and transcribe information
Question 9 Explanation: 
In a medical office, postage scales are used to weigh envelopes and packages for correct postage.
Question 10
Software applications that allow you to produce illustrations and photos for input onto medical documents:
A
Communication software
B
Word processing software
C
Presentation software
D
Graphics software
E
Database software
Question 10 Explanation: 
Graphics software enables information to be produced via illustrations/photos, making it the perfect tool to input an illustration into a medical report.
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